Returns & Exchange
We want you to be happy with your purchase. However, if you need to return or exchange an item, please read the following information.
Exchange Policy
Exchanges can be complicated, especially when it comes to color mistakes. If you’ve selected the wrong color, we recommend returning the item and placing a new order. Please refer to our Return Policy for further details.
Return Policy
You may return* unopened hair extension sets within thirty (30) calendar days of receipt. Make sure that the items have not been opened, worn or tampered with. Once opened, the hair cannot be exchanged or returned for any reason. The products must be returned in their original packaging.
*Products Ineligible for Return:
1. Custom Orders
2. Hand-Tied Wefts
3. Tools and Accessories
4. Hair Care Products
To initiate a return, you are required to follow these steps:
1. Email us at contact@slovenianhair.com prior to sending your return.
2. Include your order number or a copy of your invoice, and we'll be happy to help.
FAQ
Why can’t hair extensions be exchanged or returned once opened?
Human hair extensions are classified as a hygienic product which cannot be resold due to health considerations. For the safety and well-being of all our customers, we cannot accept returns or exchanges on opened items. Once your return is received, it will be inspected to verify that all security seals are intact and have not been opened or tampered with. If any tampering is found, you will not be eligible for a refund or exchange. The item may be shipped back to you at your expense upon request within 30 days. If return shipping is not arranged within that period, the item may be disposed of.
We take hygiene and customer safety seriously, and this policy helps ensure that every customer receives hair that has not been previously opened or handled. If you have any questions or concerns, please don’t hesitate to reach out to us at contact@slovenianhair.com.
Return Shipping Costs
You are responsible for the cost of shipping your return back to Slovenian Hair. We recommend using a trackable shipping method, because Slovenian Hair will not be responsible for lost packages.
How soon will I receive my refund?
A refund for the eligible returned item(s) will be issued to the original method of payment after we have received and inspected the return and confirmed that the hair extensions were not opened or tampered with.
Please note: most financial institutions will take an average of 3–5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.